Customer care

Returns & Refunds

Effective October 2, 2026

Return window

Returns and exchanges are accepted within 30 calendar days from the day you receive the goods.

Accepted conditions

We accept new, lightly used, defective and product-quality-issue items. Customer-preference returns are also accepted.

Start a return

Email [email protected] to request a return or exchange and obtain the specific return address in the United States. Returns from every market we serve are sent to the United States. Do not assume the public operating address is the return address.

Return shipping

For returns due to a product problem, we pay the return shipping costs. For returns due to customer reasons, including a change of mind or preference, the customer pays the return shipping costs. If you return an item from outside the United States for a customer reason, you pay the applicable international return shipping costs to the United States.

Refunds

Refunds are processed to the original payment method within 7 business days after we receive the returned item.

Exchanges

Contact support for the mailing address and send the item back. A replacement is arranged after the returned item is received.